Help Desk
From
$690.000/month
COP
Remote support so your team is never stuck.
Includes
- Up to 10 users covered
- Remote support during business hours
- Ticket management and reports
- Quarterly preventive maintenance
- 8-hour response SLA
Your tech team, always available
IT Support & Outsourcing
We're the technology extension of your team. We provide technical support, help desk and IT outsourcing with clear response times so your operation never stops.
01Help desk and remote support
02IT staff outsourcing
03Preventive and corrective maintenance
04Service level agreements (SLA)
Service commitments
What we guarantee in writing
An operations service is measured in response times and availability. These are ours, and they go in the contract.
- 4 to 8 hours
- First response
- Mon–Fri 7:00–17:00
- Coverage
- Quarterly
- Preventive maintenance
- Monthly
- Service report
What it's about
IT Support & Outsourcing
We're the technology extension of your team. We provide technical support, help desk and IT outsourcing with clear response times so your operation never stops.
Technical support, help desk and IT outsourcing so your operation never stops.
Help desk and remote support
IT staff outsourcing
Preventive and corrective maintenance
Service level agreements (SLA)
How your help desk goes live
From inventory to an SLA that actually holds
A support service is measured in response times, not in good intentions.
- 01
Assessment of your operation
We inventory devices, users, licenses and the systems your day-to-day depends on.
1 week · IT inventory
- 02
Service agreement
We define channels, hours, priorities and committed response times per case type.
3–5 days · Signed SLA
- 03
Help desk rollout
We stand up the help desk, train your users and hand over the contact channels.
1 week · Desk operating
- 04
Support and maintenance
We resolve incidents within the SLA and run scheduled preventive maintenance.
Ongoing · 4–8 hour SLA
- 05
Improvement committee
We review the month's indicators and attack the root cause of recurring cases.
Monthly · Service committee
And it starts over: this service doesn't end, it's sustained month after month.
Services
Why choose Engynex
01
Fast response
Support with guaranteed times to resolve incidents without delays.
02
Cost savings
An expert IT team without the cost of hiring and training in-house.
03
Operational continuity
Prevention and monitoring so problems don't slow your business.
What you get
- Support plan with SLA
- Active help desk
- Support reports
- Scheduled maintenance
Plans and pricing
Choose the plan that fits your project
Reference prices in Colombian pesos. We adapt the scope to what you actually need and send you a formal quote at no cost.
Pro Support
PopularFrom
$1.490.000/month
COP
Extended coverage, monitoring and a dedicated account owner.
Includes
- Up to 30 users covered
- Server and device monitoring
- Scheduled on-site visits
- License and backup management
- 4-hour response SLA
IT Outsourcing
Custom
Tailored quote
Dedicated technical staff embedded in your internal team.
Includes
- Dedicated profiles (support, infra, development)
- Extended or 24/7 coverage
- Full management of your IT area
- KPIs and monthly committee
- Scale up or down on demand
Values are in Colombian pesos (COP) and exclude VAT. The final price depends on the agreed scope; quotes and advice are always free.
FAQ
Frequently asked questions
Mainly remote; we coordinate on-site visits based on your location and plan.
An agreement defining guaranteed response and resolution times for your peace of mind.
Yes. We offer outsourcing and staff augmentation to complement your in-house team.
Standard plans cover business hours. Extended or 24/7 coverage is available in the outsourcing plan or as an add-on.
Most cases are solved remotely within minutes. The Pro plan includes scheduled on-site visits, and we can add one-off visits depending on your location.
We let you know before it becomes a problem and adjust the plan to your actual number of users, with no surprise charges.
About working with Engynex
For one-time projects we work with 50% upfront and 50% on delivery; large projects are split into milestones. Monthly plans are billed at the start of each month. We accept bank transfer, PSE and card.
No. All published values are in Colombian pesos before VAT. The formal quote shows the full breakdown.
Every development includes a warranty on functional defects (2 to 6 months depending on the plan). We fix any failure attributable to our work at no cost.
One-time projects have no minimum term. Monthly plans are agreed for 3 or 12 months depending on the service, and it's always in writing before we start.
Yes. We serve clients across Latin America remotely and can invoice in US dollars when needed.
Shall we talk about your project?
Tell us what you need and we'll send you a tailored proposal in under 24 hours.
